Support
Questions, bugs and ideas are all welcome. We read everything.
Coming soonAndroid phones and tablets
Coming sooniPhone and iPad, after Android
Coming soonGarmin Connect IQJibTrak, for the epix Pro (Gen 2)
Email us
hello+web [at] jibtrak [dot] comWe’ll get back to you as soon as we can. If you’d like to help test JibTrak before it’s released, this is the place to say so.
Reporting a problem
The quickest way is from inside the app: Settings ▸ About ▸ Contact us. It opens your email app with your app version and phone details already filled in, which is usually what tells us what went wrong. You can attach the app’s last error report with one tick.
Writing to us directly instead? It helps to say:
- what you were doing;
- what you expected to happen;
- what happened instead, with a screenshot if you can;
- your phone’s make and model, and for a watch problem, which Garmin you have.
Quick answers
My handover alerts aren’t arriving
Check that notifications are allowed for JibTrak in your phone’s settings and, on Android 12 or later, that “Alarms & reminders” is allowed too. Make sure battery saving isn’t putting JibTrak to sleep.
On a long passage, open JibTrak now and then. Each time you open the Home screen it tops up the next batch of alerts.
The crew can’t open the live plan page
Sharing has to be switched on at that moment, on the phone that’s sharing (Settings ▸ Hosting & backup ▸ Start sharing), and every phone needs to be on the same WiFi. If the name (jibtrak.local) doesn’t open, try the numeric address shown on the sharing phone. Type it as http://, not https://.
My Garmin isn’t showing the schedule
Open JibTrak and choose Sync to watch now (in Crew ▸ Settings, or the Sync card on Home). The Garmin Connect app needs to be running on your phone with your watch connected.
On the watch, open JibTrak from the Apps list rather than from the glance carousel. The watch closes apps opened from the carousel after a while, and the alarms stop with them.
How do I move JibTrak to a new phone?
On the old phone, use Settings ▸ Hosting & backup ▸ Share file (or Save file to…). On the new phone, install JibTrak and use Import file in the same place. Your own details (sailing CV, ID, reminders) travel separately with Crew ▸ Settings ▸ Export my data and Import my data.
How do I delete my data?
Settings ▸ Hosting & backup ▸ Clear all data erases everything JibTrak holds on that phone. Backup files in your Downloads folder are separate, so delete those yourself. The privacy policy has the full picture.